Our commitment to exquisite quality, tailored fit, and customer satisfaction.
Because each curtain, blind, and drape is handcrafted to your exact window dimensions, fabric selection, and bespoke heading specifications, custom made-to-measure items cannot be returned or refunded for change of mind or personal preference.
To ensure you are 100% confident prior to ordering, we strongly encourage ordering our physical fabric swatch boxes and consulting our measurement guides or booking an in-home measurement visit.
If your order arrives with any manufacturing defect, incorrect dimensions differing from your confirmed order, fabric flaws, or transit damage, we will immediately rectify, remanufacture, or replace the affected panels free of charge.
Standard non-custom items (such as uninstalled standard tracks, motorized remotes, or standard accessories) in original, unopened packaging may be returned within 7 days of receipt. Return courier shipping is the responsibility of the customer unless the item was received defective.
You may modify or cancel your custom curtain order within 24 hours of placement at no penalty. Once custom fabric cutting and tailor stitching has commenced after the 24-hour window, cancellations or dimension changes cannot be accommodated.
Approved refunds (for eligible cancellations or non-custom returns) are issued back to the original method of payment (Bank Transfer, JazzCash/EasyPaisa, or credit card) within 5–7 business days of approval.
